SHIPPING & RETURNS

SHIPPING POLICY

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Local delivery

  1. We offer RM 8 flat rate shipping by using DHL eCommerce courier to West MalaysiaYour parcel will take 1-4 working days to arrive.

  2. We offer Rm 14 flat rate shipping by using DHL eCommerce/ Poslaju courier to East Malaysia. Your Parcel will take 2-14 working days to arrive.

International Shipping

We offer worldwide shipping by using FedEx International Priority only.

  • The postage is calculated based on the weight of the package

  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Shinjodu is not responsible for these charges if they are applied and are your responsibility as the customer.

RETURN AND REFUND POLICY

We do not accept returns/refunds/cancellation after the order was completed. In the event that your order arrives damaged in any way, please email us as soon as possible at shinjodu.stationeries@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at shinjodu@gmail.com.